PraxisPrimer
S.C.O.R.E Framework
S
STRATEGY
Setting the
End Game
C
CAPTURE
Deep Dive
Discovery
O
OBJECTIVE
Defining
Your Goal
R
ROADMAP
Focused
Delivery Plan
E
EXECUTE
Advisory, Assurance,
and Accountability
S
STRATEGY
Setting the End Game
See where you are. Set where you need to be. Define the path between. We start by setting the endgame and building one connected picture of tomorrow’s strategic vision against today’s reality.
Why?
Establish a clear baseline that connects people, processes, technology, and data.
How?
Collaborative workshops, stakeholder interviews, and data-driven analysis.
When?
2 weeks
Quick Wins & Roadmap
Deliver value quickly and plan what comes next.
Identify immediate improvements and create a clear roadmap designed to improve performance, reduce cost, and support future growth.
Endgame Workshop
Understand today’s reality.
Align stakeholders around a clear target state for Service Operations, Enterprise Tooling, and business outcomes.
Current State Assessment
Understand today’s reality.
Assess your people, processes, technology, data, and commercial landscape to establish an evidence-based baseline.
Capability & Tooling Analysis
Reveal gaps, overlap, and
untapped value.
Evaluate capability maturity and map technologies to business capabilities to identify optimisation and cost-saving opportunities.
C
CAPTURE
Deep Dive Discovery
Next, we go deeper and put a financial lens over the operation. This brings together performance, operational costs, contracts and current initiatives to expose hidden waste and understand where value is being lost.
Why?
Expose hidden waste and understand the true cost and performance of Service Operations.
How?
Deep discovery across people, process, technology and data.
When?
During the 6–10 week fixed-fee sprint
Detailed Discovery
Go deeper into the operation
Build an evidence-based view of how Service Operations performs and where improvement opportunities exist.
Financial Baseline
Find where value is being lost
Establish a credible view of operational costs against actual IT operations performance.
Waste & Rationalisation Opportunities
Reveal gaps, overlap, and untapped value.
Expose hidden waste across people, process, technology and data, including duplicate or redundant tools and licences.
Initiative & Contract Mapping
Deliver value quickly and plan what comes next.
Map contracts and current initiatives against your strategy, objectives and applications.
O
OBJECTIVE
Defining Your Goal
With the evidence established, we turn what we have found into a precise picture of the future state. The focus shifts from understanding today's operation to defining an operating model that is clear, practical and architected to be executed.
Why?
Turn the evidence into a clear and executable future state.
How?
Target Operating Model, gap analysis and recommendations.
When?
After detailed discovery
Target Operating Model
Define the future state
Create a precise blueprint for how the future operation should work, architected for execution.
Praxis Playbook
Create one source of truth
Assess your people, processes, technology, data, and commercial landscape to establish an
evidence-based baseline.
Capability Gap Analysis
Identify areas for change
Identify the capability gaps and applications that need to be rationalised to reach the target state.
Recommendations
Turn strategy into focused actions
Break the future state into simple, focused recommendations that can actually be executed.
R
ROADMAP
Focused Delivery Plan
We then turn the future state into a realistic path forward. The focus is on creating an achievable transition from today to the target model, with the financial case for change built into the plan.
Why?
Create a realistic path from today's operation to the target model, backed by a clear financial case.
How?
Sequence recommendations into a transition plan and use the Economic Engine to show the ROI, savings and timing.
When?
6–18 month transition roadmap
Prioritised Transition Plan
Create the path forward
Sequence the actionable backlog into a realistic end-to-end plan for reaching the target model.
Economic Engine
Find where value is being lost
Build a living financial model that puts each recommendation into an ROI view.
Savings & ROI View
See where and when value lands
Show where the savings are, how much they are and when they can be realised.
CFO-Ready Business Case
Make the case for change
Turn the roadmap and financial evidence into a data-backed justification for investment.
E
EXECUTE
Advisory, Assurance,
and Accountability
Finally, the focus shifts from planning to making the change happen. Rather than handing over the work and walking away, UnifiedPraxis can stay involved through advisory, governance and assurance while your team retains the ability to execute.
Why?
Make sure the roadmap turns into outcomes rather than becoming another plan that sits on a shelf.
How?
Ongoing advisory, governance and assurance, with ownership focused on the outcome rather than adding unnecessary resource.
When?
As required
Delivery Governance
Keep change on course
Provide continuous governance as the roadmap moves from recommendation into delivery.
Advisory Support
Support execution without body-shopping
Provide ongoing advisory support while enabling your own teams to execute wherever possible.
Delivery Assurance
Maintain confidence through change
Provide ongoing assurance as recommendations move through implementation.
Outcome Ownership
Stay accountable for the outcome
Bring extreme ownership to delivery, focusing on the result rather than simply handing over the advice.
THE S.C.O.R.E. JOURNEY
See where you are. Set where you need to be. Define the path between.
Our overall approach is structured into five distinct phases each building on each other. This phased approach limits the ask, reduces the risk and provides the data backed evidence required before making any further commitments.
STRATEGY
Setting the End Game
We start by setting the endgame and building one connected picture of today’s reality. This gives you the visibility to see how your objectives, capabilities, applications and operational processes connect before deciding what needs to change.
Why?
Establish a clear baseline that connects people, processes, technology, and data.
How?
Collaborative workshops, stakeholder interviews, and data-driven analysis.
When?
2 weeks
Key Outputs
Endgame Workshop
Understand today’s reality.
Align stakeholders around a clear target state for Service Operations, Enterprise Tooling, and business outcomes.
Current State Assessment
Understand today’s reality.
Assess your people, processes, technology, data, and commercial landscape to establish an evidence-based baseline.
Capability & Tooling Analysis
Reveal gaps, overlap, and untapped value.
Evaluate capability maturity and map technologies to business capabilities to identify optimisation and cost-saving opportunities.
Quick Wins & Roadmap
Deliver value quickly and plan what comes next.
Identify immediate improvements and create a clear roadmap designed to improve performance, reduce cost, and support future growth.
Youth
Education
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